Booking Terms
1.Once you make a booking, we will send an email or a phone call to inform you of availability and to confirm your reservation/itinerary and all information, we need to get all your personal particulars, quantity required and associated details.
2.To ensure your booking, your Credit Card information (Card number, Expiry date, CVV number-Card Verification Values) required, or we accept a deposit – 30% of the total amount if prefer not to provide the card information.
3.We will get booking request up to 5 days prior to your travel(if book just a direct vehicle transfer arrangement, we accept the one up to 3 days prior/if a rent-a-car package, 7 days prior). When your booking is completed, we will send you confirmation sheet by e-mail.
4.You should contact us as soon as you are aware of flights delay or cancellation, if not we have to exercise the cancellation policy.
Payment
1.Payment shall be made by credit card (VISA, MasterCard, JCB, AMEX or Diners).
2.Cash payment on the spot also acceptable(JPY only). In this case pay directly to the driver/ the guide on the day of first meeting. If the total amount is over 1000000 JPY, we need a deposit – 30% of the total amount in advance via bank transfer.
3.If difficult to pay directly on the day of first meeting (for example: Payment from Travel Agency etc.), advance payment is necessary. We accept bank transfer (please bear your bank remitting charges) .
4.Once the tour is started, there is no refund of payment. (bought this up from your cancellation policy as its about payment)
NOTE : We accept advance payment by credit card ONLY for camper van package
Service Policy
1.GO HOKKAIDO CO.LTD. shall not be responsible or liable for damages incurred by the client/s owing to the following reasons:
i.Natural disaster, war, disturbances uprisings, and alteration or cancellation of the tour itinerary due to such causes or other acts of God.
ii.Accidents or fire related to transportation, accommodation facilities, etc., and alteration or cancellation of the tour itinerary due to above-mentioned causes.
iii.Orders of either Japanese or foreign government officials, immigration regulations, isolation as the result of infectious disease, and alteration or cancellation of the tour itinerary due to such causes.
iv.Accidents occurred or injuries incurred by participants’ throughout the tour.
v.Food poisoning.
vi.Theft.
vii.Delays, stoppages, alternations of schedule and route in relation to transportation facilities, and alternation of the tour itinerary and shortening of staying time at destinations due to such causes.
viii.Any causes which are beyond the control of Sapporo Guiding Service or the agents in charge of tour arrangements.
2.All claims from client/s will be by the Sapporo district court and will be based on Japanese laws.
Cancellation Policy
1.We accept cancellations from our clients directly with us via telephone or email. We do not accept cancellations via a third party.
2.Our cancellation policies are:
Cancellation over 8 days before travel — no charge
7-2 days before travel –30% of tour(transportation) fee
1 day before travel – 40% of tour(transportation) fee
On the day of travel — 50% of tour(transportation) fee
NO SHOW on the day –100% of tour(transportation) fee
3.Cancellation that is not paid earlier will be charged to client’s credit card
If you need further clarifications or information, please do not hesitate to Contact Us.